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PRIVACY POLICY

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This Privacy Policy describes how funquestio, operated by Reachimpex UG (haftungsbeschränkt) ("we," "us," "our"), collects, processes, and safeguards your personal data when you browse our website or place an order, in line with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

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1. DATA CONTROLLER
Reachimpex UG (haftungsbeschränkt)
Bismarckstraße 18, 74072 Heilbronn, Germany
Email: info@funquestio.com

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2. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following categories of data:

  • Account & Order Information: your name, email address, billing and delivery address, phone number, purchase history, and payment information (processed through our third-party payment providers)

  • Technical Information: IP address, browser and device details, cookies, and comparable tracking technologies

  • Correspondence: any messages you send through our contact forms or via email

  • Marketing Preferences: your email address and communication preferences, if you choose to subscribe to our newsletter (collected only with your explicit consent)

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3. WHY WE PROCESS YOUR DATA AND OUR LEGAL BASIS
We process personal data for the following purposes, relying on the legal bases set out in Art. 6 GDPR:

  • Performance of a contract (Art. 6(1)(b) GDPR): to fulfil and ship your orders, process payments, and manage returns and customer support requests

  • Compliance with legal obligations (Art. 6(1)(c) GDPR): to meet tax, bookkeeping, and commercial record-keeping requirements

  • Legitimate interests (Art. 6(1)(f) GDPR): to keep our website secure, detect and prevent fraud, and continuously improve our services

  • Consent (Art. 6(1)(a) GDPR): for sending marketing newsletters and using non-essential cookies, which you can withdraw at any time

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4. COOKIES
Our site relies on cookies that are essential to its functioning, along with optional analytics and marketing cookies that are only activated once you've given consent through our cookie banner. You're free to adjust or revoke your cookie preferences at any time via your browser settings or our cookie management tool.

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5. WHO WE SHARE YOUR DATA WITH
We disclose personal data only where necessary, to:

  • Payment processors, to complete your transactions

  • Delivery and logistics providers, to fulfil your shipment

  • Hosting and IT service providers, acting as data processors under Art. 28 GDPR

  • Government or regulatory authorities, where legally required

We never sell your personal data to third parties.

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6. TRANSFERS OUTSIDE THE EEA
If personal data is transferred outside the European Economic Area, we put appropriate safeguards in place — such as the EU Standard Contractual Clauses — in line with Art. 44 et seq. GDPR.

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7. HOW LONG WE KEEP YOUR DATA
We retain personal data only for as long as needed to fulfil the purposes described in this policy, or for the duration required by statutory retention periods (German commercial and tax law, for example, generally requires invoices to be kept for up to 10 years).

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8. YOUR RIGHTS UNDER GDPR
You are entitled to:

  • Request access to the personal data we hold about you (Art. 15)

  • Ask us to correct inaccurate information (Art. 16)

  • Request the deletion of your data (Art. 17)

  • Request that we restrict processing of your data (Art. 18)

  • Receive your data in a portable format (Art. 20)

  • Object to processing carried out under legitimate interest or for direct marketing purposes (Art. 21)

  • Withdraw previously given consent at any time, without affecting the lawfulness of prior processing (Art. 7(3))

  • File a complaint with a data protection supervisory authority — in Germany, the competent authority for Baden-Württemberg, or the authority in your own place of residence

To exercise any of these rights, please contact us at info@funquestio.com.

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9. HOW WE PROTECT YOUR DATA
We apply suitable technical and organizational safeguards designed to protect your personal data from unauthorized access, loss, or misuse.

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10. UPDATES TO THIS POLICY
This Privacy Policy may be revised periodically. Any updated version will be published on this page along with a new "last updated" date.

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