Return & Refund Policy

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This policy supplements — and does not replace — your statutory right of withdrawal as a consumer under German and EU law (please see our Cancellation page for full details on the statutory withdrawal process).

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ELIGIBILITY FOR RETURNS
Most items can be returned within 14 days of delivery, provided that:

• The item is unused and in its original, resalable condition

• The item is returned in its original packaging, with all included accessories, tags, and seals intact

• You are able to provide proof of purchase (order confirmation or invoice)

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Please note that, for hygiene and safety reasons, certain electronic items — such as earphones, personal audio devices, and other items where a hygiene or safety seal has been broken or removed — cannot be returned unless the item is defective or was delivered in error, as permitted under applicable law.

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STARTING A RETURN
To begin a return, contact us at info@funquestio.com with your order number and the reason for the return. We'll get back to you with instructions on how and where to send the item.

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REFUND PROCESS
Once we've received and inspected the returned item, we'll let you know whether your refund has been approved. Where approved, refunds are issued to your original payment method within 14 days, in line with statutory requirements.

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RETURN SHIPPING COSTS
Unless the return is the result of a defect, an incorrect item, or an error on our part, return shipping costs are the responsibility of the customer.

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DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or not what you ordered, please get in touch within 14 days of delivery, including photos of the item and its packaging. We'll arrange a replacement, repair, or full refund — including any related shipping costs — at no extra cost to you.